Regional Medical Officer - Glen Burnie & Annapolis MD

Employee Management

- Build an excellent provider team through a rotating on-site presence across offices that allow for engagement with provider team members, assessment of their clinical skills, and development of positive provider work experiences. - Provide direct feedback to providers, regularly review charts and quality metrics, conduct quarterly personnel check-ins, communicate patient experience concerns, and identify need for learning plans and targeted interventions. - Be accountable for ensuring providers are progressing through UPTP education program  - Demonstrate leadership in patient management and clinical efficiency by assisting in patient care during volume surges during on-site administrative time.

Provider Recruitment and Onboarding

- Collaborate with Regional Operations Director to establish strategy and standards to ensure high quality providers are hired, trained, retained, and recognized.

Clinical Oversight and Performance

- Responsible for APP physician supervision pairing for urgent care APP new hires and reassignments. - Coordinate APP physician supervision pairing with regional telemedicine leads for telemedicine APPs. - Collaborate with and be accountable to Operations Managers to achieve site performance targets including but not limited to operations goals, financial goals, and productivity goals. - Develop and implement regional clinical quality improvement plan.

Medical Mentorship, Education and Training

- Ensure high-level performance, clinical acumen, and clinical quality of all providers through evaluation of clinical performance and feedback/coaching/training. - Run didactic, simulation-based, and skill-based training programs, and quarterly boot camps for providers under supervision, in accordance with the UPTP curriculum. - Support medical team in addressing disruptive behavior by patients/families and effectively communicating with patients/families about clinical patient experience complaints.

Laboratory and Radiography Oversight:

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Quality and Safety

- Promote a culture of safety. - Ensure resolution of quality/safety concerns through submission, review, escalation, and coordination. Identify and implement solutions/improvements, and document meaningful follow-up in the safety reporting system. - Accountable for driving performance on all provider-driven quality and safety clinical metrics (example: antibiotic stewardship, appropriate treatment). - Accountable for leading, forming, supporting, and engaging clinical quality improvement teams.

Clinical Duties

-  The RMO is expected to work clinically in addition to providing medical leadership.  Weekly clinical requirements reflect the number of offices the RMO is managing. The clinical requirement/week is: 40 hours/week – (8 hours management time + 3 hours management time per office). 

Qualifications

- Graduate of an accredited ACGME/AOA in Pediatric or IM-Peds residency training program. - BC/BE with the ABP or ABEM/AOBEM. - Licensed in the state where the site(s) is located. - Ability to obtain and maintain DEA certification. - Meet threshold criteria/qualifications for Credentialing and Privileges. - Quality/Process Improvement experience Required. - Strong communication, interpersonal and presentation skills. - Good computer and electronic record skills. - Excellent managerial and organizational skills. - Minimum of 1-2 years of experience in leadership roles within a pediatric, urgent care, or emergency department.

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