Pediatric Urgent Care Regional Medical Officer

The Regional Medical Officer (RMO) serves as the physician leader of approximately four pediatric urgent care offices and is responsible for creating and maintaining the highest level of clinical excellence among pediatric urgent care teams. This is a full-time role with both clinical and administrative responsibilities. Reporting to, and partnering with, the Regional Operations Director who will oversee all non-medical aspects of office management, the RMO will have regional responsibility for all medical oversight. The RMO oversees both physicians and advanced practice providers and is responsible for APP supervision in their sites. In addition to providing direct supervision, training, and mentorship to providers on their team, the RMO is charged with proactively creating a culture of quality, safety, and clinical excellence and serving as the go-to clinical expert/consultant for all providers in their offices.

This is not a remote or hybrid position and requires onsite presence at our Pasadena, LA and Tustin offices and accountability.

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Employee Management

• Build an excellent provider team through a rotating on-site presence across offices that allow for engagement with provider team members, assessment of their clinical skills, and development of positive provider work experiences.

Provider Recruitment and Onboarding

• Collaborate with Regional Operations Director to establish strategy and standards to ensure high quality providers are hired, trained, retained, and recognized.

Clinical Oversight and Performance

• Responsible for APP physician supervision pairing for urgent care APP new hires and reassignments.

Medical Mentorship, Education and Training

• Ensure high-level performance, clinical acumen, and clinical quality of all providers through evaluation of clinical performance and feedback/coaching/training.

Laboratory and Radiography Oversight:

• Serve as Laboratory Director for sites within region by monitoring in-house and send-out laboratory testing, and steward clinical appropriateness and cost.

Quality and Safety

• Promote a culture of safety.
• Ensure resolution of quality/safety concerns through submission, review, escalation, and coordination. Identify and implement solutions/improvements, and document meaningful follow-up in the safety reporting system.

Strategic Partnerships

• Serve as clinical leader representative for regional strategic partnerships.

Clinical Duties

• The RMO is expected to work clinically in addition to providing medical leadership. Weekly clinical requirements reflect the number of offices the RMO is managing. The clinical requirement/week is: 40 hours/week – (8 hours management time + 3 hours management time per office).
• Additionally, the SVPCO may request that RMOs provide up to an additional 4-hours per week of clinical time during periods of peak/surge volume.