Optum HouseCalls Clinical Team Manager (CTM) - Hawaii

The HouseCalls Clinical Team Manager (CTM) will directly manage the daily operations of the field staff Nurse Practitioners. Under the direction of the Regional Manager, the CTM will assist in planning strategies that result in efficiently managing specific markets while ensuring high quality services to our members. The CTM will be responsible for monitoring key performance metrics and quality improvement as well as procure internal and external relationships which will support expansion and success of HouseCalls business initiatives.

At Optum, the integrated medical teams who practice within Home and Community Care are creating something new in health care.

Primary Responsibilities:

• Program Management and Responsibilities:

• Serve as a mentor and coach to HouseCalls Practitioners (HCP’s). The CTM will demonstrate clinical expertise and guidance, program insight, and support in all aspects of the role
• Plan and conduct Ride Along visits in accordance with guidelines set forth by senior leadership. Travel is expected and is dependent upon specific market and geographical need
• Assist in hiring and training new HCP’s
• Ensure enterprise, department, HIPPA, and regulatory compliance: Maintaining security of Protected Health Information (PHI) and Intellectual Property (IP)
• Responsible for all GSS functions: Update status change, terminations, PTO management, population and network development reconciliation
• Perform yearly common reviews and continually manage performance. Implement coaching plans and/or corrective action plans related to standards set forth by business initiatives
• Regular meetings and collaboration with supporting departments to ensure operational efficiency. Providing solutions to scheduling, assignments, and staffing plans
• Plan and develop compelling market strategies and present to Senior Leadership during Business Reviews

• Workforce management: Manages demands of a rapidly changing staffing environment with resilience. Analyzes and makes fact based decisions utilizing forecasting model

• Staff Development and Engagement

• Host monthly team meetings to communicate updates on company goals and performance: Monitor and address field concerns and communicate to senior leadership
• Represents HouseCalls in a positive, solution focused manner that embodies our corporate values: Integrity, Compassion, Relationships, Innovation and Performance
• Develop strategies to increase job satisfaction and reduce turnover rates Identify key talent and provide opportunities for professional growth and career advancement

Required Qualifications:

• Undergraduate degree or equivalent experience
• Successful completion of an accredited Nurse Practitioner program: Masters or Doctoral prepared
• GNP, FNP, ANP, or ACNP board certified or eligible with an unencumbered license to practice in assigned state
• 5+ years of practice experience in a clinical setting
• Proven solid written and verbal communication: Clearly expresses ideas, but is tactfully sensitive to opposing viewpoints

Preferred Qualifications:

• 2+ years of management and leadership experience
• Experience in a home setting
• Experience in working within a managed care environment
• Knowledge of HEDIS and STAR quality measures
• Proficiency in Microsoft Office products and applications
• Proven excellent organizational and administrative skills

About Optum

Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. We’re a global organization that’s evolving health care so everyone can have the opportunity to live their healthiest life. With our hands across all aspects of health, we'll provide you with a rewarding career that enables you to grow in the directions that best fit your passions. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.